Job Listings

Do you have experience of providing second line application support?

Our Senior Application Support Analysts provide Subject Matter Expertise and direction to our Support Analysts, assisting with task assignment, queue state reviews, guidance and undertake delivery of policy / process laid out by the service delivery lead. They also assist with team administration duties, ensure Service Management Functions, Major Incident Management, Business Liaison, Escalation Pathways and Business Communications are undertaken.

Reporting to the Service Delivery Lead your main responsibilities in the role will be to:

• Assist with ensuring the open ticket count is kept to a minimum, delivering quality assurance, guiding team KPI’s, ensuring that SLA’s are met and Service Desk telephony operations are delivered efficiently
• Assist ensuring all work undertaken within the department is correctly logged within the call logging system Ivanti ISM and processed through the lifecycle
• Assist with ensuring maintenance support task are undertaken by the team including, Antivirus compliance, Security patching, Image build & update and various IT Security functions including user & security group and Active Directory
• Assist ensuring escalations are reviewed / mitigated, where necessary escalate matters to prevent customer dissatisfaction
• Produce service management, team dashboards and account performance reports to an agreed schedule or upon request
• Act as a Senior to participate in on-call & out-of-hours support as needed

We'd like to hear from you, if you: 

• Are great at problem solving, capable of working to deadlines with high level of attention to detail and have a keen desire to learn and progress
• Have a strong understanding of ITIL (a qualification is not essential)
• Have previous experience working at a senior level within a Service Desk environment.
• Possess expert knowledge, understanding and experience of common computing principles and technologies e.g. Printers, Networking, Citrix, Active Directory, Sophos Antivirus and DLP
• Are personable and a great communicator, able to work effectively remotely with colleagues geographically dispersed across the UK and abroad

Are you an experienced Risk Analyst looking for a new challenge in a fast moving (re)insurance business?

As a key member of the Risk Management Team, the Senior Risk Analyst is expected to assist the Risk Manager with the developing, leading and maintaining an effective risk management framework across the Managing Agency (IQUW Syndicate Management Limited) and with ensuring that Lloyd's and Solvency II requirements are being met.

The role requires insurance industry experience of specialist lines in the Lloyd’s market, in a relevant position in one of the following functions: Risk Management, Internal Audit or in a specific Solvency II role.

We are currently trailing different patterns of home and office working to determine to optimum working arrangements for the future. During the trial period the classification of this role is Home Primary. Typically this has entailed two days in the office and three days working from home.

Reporting to the Risk Manager your primary responsibilities in the role will be:

• Plan and coordinate the collation of information for the Own Risk and Solvency Assessment (ORSA) report and support the Head of Risk in producing the final report
• Coordinate Risk and Control Self-assessment, collate and validate risk and controls information from the business, update sections of the Risk Register
• Coordinate the business to implement effective controls and ensure actions are followed up to address control weaknesses identified
• Own the Risk Event reporting and maintaining the Risk Event Log. Ensure that root cause analysis has been carried out and follow up the agreed actions
• Coordinate the annual update of the Risk Appetite Statement; prepare the quarterly monitoring reports, provide challenge of the RAG ratings, agree the actions to improve the ratings
• Support the Risk Manager in the planning and coordination of the Internal Model Validation process
• Perform validation of certain components of the Internal Model and draft sections of the Validation report under the guidance of the Risk Manager
• Provide proactive Risk Management support and advice for major initiatives and projects

We’d like to hear from you if you have experience of:

• Working in the insurance industry (or financial institution) with senior management exposure
• Risk, Audit or Solvency 2 implementation with an insurance company or consultancy
• Documenting processes, risks and controls
• Developing and producing Risk / Control or MI reports

Are you our new Pricing Analyst?

We’re looking for a Pricing Analyst to join the team with a focus on our new lines of business. Over the last year IQUW has grown rapidly and now underwrite Specialty, Commercial and Reinsurance business. We are looking for someone with a strong P&C pricing experience expertise to help design and build technical pricing models and processes in a rapidly evolving environment.

Reporting to the Pricing Lead, your main responsibilities in the role will be to:

• Aid in designing and implementing pricing processes for syndicate 1856
  • Work with Underwriters to define key policy parameters and pricing model requirements
  • Identify internal and external data sources
  • Set up, maintain, and enhance pricing templates for use by underwriters
  • Design calculation software to calculate Risk Prices and Market prices reflecting agreed expense and profit loadings
  • With IT support, implement pricing software
  • Act as expert adviser to underwriters using the pricing software, adding bespoke features as required
• Develop strong communication and collaboration with underwriters and Catastrophe Modelling teams to facilitate sharing of best practices
• Research and develop techniques and approaches to deliver improvements in efficiency, data quality and modelling capabilities through model design and the use of technology
• Work on ad-hoc, individual risk pricing projects in conjunction with underwriters
• Assist with the delivery of additional, ad-hoc analysis and documentation

We’d like to hear from you if you have:

• Some Speciality, Commercial or Reinsurance pricing knowledge or experience
• Actuarial skills at the level of a part-qualified UK actuary, along with degree in Mathematics (or similar)
• Knowledge and skills relating to the management of insurance data
• Excellent communication skills both written and face to face

 Are you looking for an opportunity where you can shape and develop a new team?

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

Reporting to the Exposure management Lead your main responsibilities in the role will be to:

• Understand, quantify, and manage exposure to future catastrophic loss events; steering the business to create a resilient and sustainable portfolio of insured risks.
• Develop and leverage tools that enable us to calculate appropriate premiums in cases when the historic record provides insufficient data.
• Collaborate with colleagues to calculate and enable efficient payment of claims after a large loss event such as a large Hurricane.
• Own and articulate our unique view of risk around Natural Hazards to both internal and external stakeholders.

The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

We'd like to hear from you, if you:

• Hold a PhD (or MSc minimum) in atmospheric sciences, geophysics, engineering, physics, or a related field, demonstrating an ability to do independent research leading to new insights.
• Have a good understanding of how catastrophe loss models work and how/why they are built, preferably having experience working with commercial modelling software (e.g. AIR and RMS).
• Possess the ability for written and face-to-face communication at a range of technical levels.
• Are experienced working in Python, R, or a similar programming language. A demonstrated ability to develop tools to solve problems couldn’t be solved before.
• Have previous knowledge of insurance and reinsurance structures and business models. Knowledge of how exposure is managed within a (re)insurance company. Experience with any methods and software that are commonly used.
• Experience with relational databases and how to use SQL.
• Experience and knowledge of working with geographical data

 Do you want to join a team that’s at the forefront of pricing and underwriting decisions?

This is a newly created role to support IQUW’s expansion to underwrite Specialty, Commercial and Reinsurance business.

We are looking for a candidate with very strong actuarial and commercial expertise who will work with senior underwriters, pricing and the capital team to help manage the overall portfolio taking account of profitability and capital for syndicate 1856 in a fast-growing environment.

The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

Reporting to the Head of Underwriting Management your main responsibilities in the role will be to:

• Assess specific deals and combinations of transactions to ensure that the portfolio is optimal for profit and capital
• Define metrics that can help senior management decide between options
• Contribute to valuation templates for use by underwriters
• Design expense and profit loadings for use in pricing of standard business
• With IT support, implement pricing software
• Act as expert adviser to underwriters using the pricing software, adding bespoke features as required

We'd like to hear from you, if you:

• Are a qualified UK actuary
• Have detailed pricing knowledge in Specialty lines
• Hold skills relating to the management of insurance data.
• Possess strong written and face to face communication skills including Board level presentation skills

Are you a Risk Analyst that’s looking to a key member of a high performing team?

As a key member of the Risk Management Team, the Risk Analyst is expected to assist the Risk Manager with the developing and maintaining of an effective risk management framework across the business from Syndicate 1856, and with ensuring that Lloyd's and Solvency II requirements are being met.

The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

Reporting to the Risk Manager your main responsibilities in the role will be to:

• Collate and validate risk and controls information from the business, update sections of the Risk Register, Accepted Risk Register and Emerging Risk Register.
• Assist the business in developing and implementing effective controls and follow up the actions to address control weaknesses identified.
• Produce parts of Risk MI reports and dashboards.
• Liaise with the business to obtain the source data for the reporting of Risk Tolerance limits and Key Control Indicators.
• Coordinate the Risk Event reporting and maintaining the Risk Event Log. Ensure that root cause analysis has been carried out and follow up the agreed actions.
• Perform in-depth reviews of business areas to ensure that their risks and controls are accurately reflected in the Risk Register.

We'd like to hear from you, if you:

• Have the ability to develop and maintain effective working relationships across the business whilst engaging with colleagues across the company to secure support, participation and input to achieve the required outcomes.
• Are experienced in Risk, Audit or Solvency II implementation team within an insurance company or consultancy.
• Have previously documented processes, risk and controls.
• An understanding of the basic concept of Risk Management.

Are you a Finance Business Partner with Claims experience?

Are you looking to add strategic input into a growing business?  

As a Claims Finance Business Partner you'll be an integral stakeholder to driving the business forward, really getting under the skin of what is going on and helping the business decide the most effective levers to drive the business forwards. This is carried out through working closely with stakeholders, really understanding the business, leveraging MI and providing insightful analysis to support and challenge business decisions.

The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

Reporting to the Head of Claims, 1856 your main responsibilities in the role will be to: 

• Play a key role in providing strategic decisions to the business, that will have a real impact on driving the business forward.
• Building valuable relationships with the Business unit to acquire a deeper understanding of the business to deliver finance leadership and expertise.
• Participate as part of the divisional leadership team for the area they support.
• Challenge the business divisions regarding observed challenges and improvement opportunities.
• Identify the drivers of the business performance, acknowledging trends, areas of opportunities or remedial action and influencing the implementation of initiatives to address these.
• Influencing a teams who are responsible for overseeing, measuring and improving service delivery through providing an essential link between all functional areas of the business and managing activities in such a way to ensure operational efficiency and consistency

We’d like to hear from you, if you have:

• Financial services background/ knowledge of Specialty Insurance methods of trading, industry operational practices and procedures.
• Knowledge of using TM1
• An understanding of data structures and experience of extracting and utilizing data to drive strategic decisions
• Experience of financial controls and an appreciation for financial/ management accounting.
• Basic knowledge of SQL 

Are you a Syndicate Finance Manager that’s a technical expert in their field? 

Our Syndicate Finance Manager will act as a subject matter expert in technical Accounting and be able to apply technical accounting with relevant business knowledge. Using this knowledge, we would also be looking for you to train junior staff members, and deliver Finance relevant lunch and learn sessions to the wider Finance team.

The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

In addition to your accounting, general ledger and reporting duties, the role will allow you scope to review and make proposals around process efficiencies including:

• Design and automation of Syndicate Finance reports
• Main contact for the scope, testing and sign-off of developments in the Underwriting system
• Supporting changes to core business finance processes
• Supporting harmonization of data between the financial ledger and DwH

We'd like to hear from you, if you have the below skills and experience:

• A strong grasp of UK Insurance GAAP
• Experience of Lloyd’s syndicate accounting
• Knowledge in Lloyd’s regulations, byelaws and reporting requirements (an advantage)
• Previous experience with Microsoft office applications – in particular advanced Excel, Sun accounts, TM1 and Vision
• Hold the following accountancy qualifications: ACA/ACCA/CIMA with post qualification work experience and  excellent academic credential

Do you have detailed IT software testing experience?

Our Test and Configuration Analysts develop and execute test plans and scripts from defined business processes and functional and business requirements to ensure that ERS operates a structured and professional testing process. They are accountable for ensuring that all testing and configuration has been performed and ready for approval by stakeholders.

The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns.

Reporting to the Test & Configuration Lead your main responsibilities in the role will be to:

• execute test scripts as per defined test strategies aiding us to ensure the quality of our software, reporting and process implementations
• support the Test Team’s strategy of reducing the cost of implementation and develop a suite of repeatable regression testing scripts
• act as the test and support contact for the business with respect the project’s system test requirements and deliverables
• nurture effective working relationships with Development, IT Teams, Operational Areas and the wider business to maximise impact on project delivery
• carry out system integration and user acceptance testing to agreed, Time, Quality and Cost
• collaborate with stakeholders and communicate results to interested parties whilst maintaining an accurate record

We'd like to hear from you, if you:

• Are capable of supporting multiple varied testing requirements
• Can plan and manage your own workload to ensure delivery to firm timeframes
• Have a structured and methodical approach
• Are customer focused
• Are excited about and embrace new technologies and ways of working

Do you want to start a career in the insurance industry?

Our Underwriting Assistants provide administrative and technical support to our underwriting teams where they actively contribute to the success of the lines they support and the overall business. This is a key role in a newly formed business unit and will have exposure to serval lines of business including but not limited to War, Terror & Political Violence and Professional Lines.

The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

This role is offered on a 6-month fixed-term contract, prior Underwriting or Insurance experience is not required.

Reporting to a Senior Underwriter your main responsibilities in the role will be to:

• Support operations and processes across the syndicate such as data capture, message processing and workflows
• Perform quality assurance checks of work undertaken by the team, ensuring a consistent and effective service to stakeholders
• Assist the effective delivery of underwriting management risk controls and processes such as Syndicate Underwriting Guidelines, Underwriting Peer Review and Contract Certainty
• Liaise with stakeholders to ensure the Syndicate’s and Lloyd’s regulatory returns and reports and prepared and submitted in a timely manner
• Work with the Delegated Underwriting team to ensure that binders are properly setup, controlled and monitored
• Provide an effective feedback loop for any issues identified and work with theSenior Underwriter to resolve any issues identified

Prior Insurance experience is not required for this role and we'd like to hear from you, if you:

• Are inquisitive, eager to learn and driven, you won’t be afraid to ask questions if it means building your understanding
• Aren't deterred when starting a new task, but you will be methodical in your approach and will ensure requirements are understood
• Take pride in your work and aim to deliver a well-organised and high-quality service to stakeholders
• Have excellent numerical skills, able to analyse and interpret underwriting data and in time derive decisions
• Are autonomous and proactive, in time able to lead the completion of your own workload and call out any problems or concerns with confidence

What you'll get in return

• Excellent employee benefits including discounts from a range of high street retailers
• Potential for a permanent position at the end of the contract

Are you our new Actuarial Data Analyst?

IQUW is going through an exciting transformation developing new aspects of the business from the ground up. We would like a data analyst to join our Actuarial team working alongside a diverse group of senior and junior actuaries that can help us to achieve our vision for the future. IQUW writes a range of speciality lines of business including but not limited to Cyber, Energy, Space, Marine, Political risk and Terrorism insurance.

The Actuarial team provides support to the business through evaluation, management and advice in relation to financial risks. Our opinion and insight are highly sought and valued. We want to build a market leading team where each member challenges the status quo and wants to push the boundaries. Whilst we are responsible for the maintenance and running of the Capital and Reserving models for both of our Lloyds Syndicates, ERS and IQUW, we are also encouraged to collaborate with our colleagues across all teams to drive innovation.

As a data analyst you will be fundamental to the building of all tools and models, where you’ll have the opportunity to bring your own unique perspective to the team. We primarily use industry modelling platforms but are very keen to collaborate with our Head of Innovation to deploy automation tools, AI and visualisation tools, your enthusiasm will be key to ensuring these initiatives are a success.

The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

Reporting to either the Reserving or Capital Manager your main responsibilities in the role will be to:

• Support the capital and reserving actuarial analysis
• In collaboration with our Head of Innovation, help us build, develop and document streamlined & efficient processes using various technologies. This will help us ensure that actuarial processes are seamlessly embedded within the wider portfolio management framework
• Develop new or redevelop existing solutions that will enhance the team’s analytics capabilities
• Conducting in-depth data analyses to seek trends and other insights.

We’d like to hear from you, if you have:
Essential:

• A 2:1 Honours degree with a significant statistical/quantitative element (for example Computer Science, Mathematical, Physics, Biology)
• Scripting skills (e.g. VBA) and knowledge of MS Excel
• An interest or understanding of the insurance market
• Understanding of good design principles and good coding practices
• Openness to learning new technologies and programming languages
• Excellent ability to communicate technical methodologies to a non-technical audience

Desirable:

• Experience using SQL, including complex queries from multiple data sources
• Experience using statistical software such as Python or R to manage and/or analyse data
• Proficiency in statistics such as distributions, predictive modelling, data validation, statistical testing, and regression would be an advantage

Do you have experience analysing complex datasets or managing bespoke schemes? Can you support the development of our specialist motor schemes? Do you want to be involved with portfolio management?

Our Pricing Analysts are responsible for assisting with the development of pricing models across different products, supporting the implementation of the pricing models and producing insight and analytics to define and support pricing and underwriting decisions. They introduce their knowledge of advanced modelling and data science methodologies and techniques depending on the project requirements to enable the business to make data driven decisions. Our Pricing Analysts collaborate extensively with other business functions to ensure consistent communication and synergy throughout cycles.

The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

Reporting to the Pricing Manager your main responsibilities in the role will be to:

• Utilise advanced Actuarial and Data Science techniques to analyse and support our underwriters who have responsibility to manage delegated schemes within ERS
• Work closely with other areas of the business to ensure the aims and impacts of any pricing change are conducive to the objectives of the product and in line with ERS strategies on our core products
• Plan, manage and deliver key regulatory and internal projects which impact the whole of pricing and wider business
• Use analysis of data to monitor and investigate the performance of products, schemes or broker arrangements
• Support the development of MI & reporting processes within the Pricing team
• Help develop a robust price change control process and support the Deployment Team in designing and implementing effective testing
• Support the design, maintenance, enhancement of pricing databases to improve data quality and value of analysis
• Keep abreast of contemporary developments in the field through on the job learning, meetups, online courses and other events

We’d like to hear from you, if you:

• Have an innate ability to analyse data and experience of handling complex datasets in structured ways
• Are commercially aware and can help enhance business profitability, contributing to the management of financial performance
• Have a good understanding of ERS products and the drivers which enhance motor profitability
• Are organised and produce and deliver work in a timely manner
• Can work independently and deliver an end to end project whilst working closely with key stakeholders
• Can analyse data and create models which identify key attributes which drive business KPIs
• Actively establish strong working relationships with stakeholders internally and externally
• Create outstanding visualisations of complex and large data sets

Are you our new Actuarial Analyst? Are you analytical and want to start a career in a fast-moving field with endless opportunities?

Our Actuarial team includes a diverse group of senior and junior actuaries who provide support to the business through evaluation, management and advice in relation to financial risks. Our opinion and insight are highly sought and valued. We want to build a market leading team where each member challenges the status quo and wants to push the boundaries. Whilst we are responsible for the maintenance and running of the Capital and Reserving models for both of our Lloyds Syndicates, ERS and IQUW, we are also encouraged to collaborate with our colleagues across all teams to drive innovation.

Our Actuarial Analysts provide analysis and insight to a variety of stakeholders such as Underwriting, Finance, Claims and Executive management. We are in our start-up phase, which is a very exciting time to be involved in the building of all tools and models, where you’ll have the opportunity to bring your own unique perspective to the team. We primarily use industry modelling platforms (Igloo and Tyche) but are very keen to collaborate with our Head of Innovation to deploy automation tools, AI and visualisation tools, your enthusiasm will be key to ensuring these initiatives are a success.

Within the role you can expect Actuarial Study support and salary increases in line with exam completions aligned to the market rate.

The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

Reporting to the Capital Manager, your responsibilities in the role will be to:

• Assist the actuarial team in assessing the sufficiency and quality of the data available
• Assisting with regular model updates as required, including updates to methodology, coding, parameters, data, exposure and reinsurance inputs
• Proactively seeking to improve efficiency through automation using appropriate automation tools (such as SQL, Python, R, visualisation tools)
• Development, maintenance and enhancement of data templates, with the aim of improving data quality and efficiency of analysis
• Maintenance of policies and processes documentation
• Production of analysis and commentary to support internal and external reporting

We’d like to hear from you, if you have:

• A quantitative background (including but not limited to Mathematical, Physics, Economics degree or equivalent)
• Experience using programming languages such as SQL, Python, R or similar
• Knowledge and experience of handling complex datasets and utilising them in structured analysis would be desirable but not essential
• An interest/understanding of the insurance market
• The drive to qualify as an actuary

Do you have experience of providing first line IT support?

Our Senior Support Analysts provide Subject Matter Expert direction to our Support Analysts, assisting with task assignment, queue state reviews, guidance and undertake delivery of policy / process laid out by the service delivery lead. They also assist with team administration duties, ensure Service Management Functions, Major Incident Management, Business Liaison, Escalation Pathways and Business Communications are undertaken.

The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns.

Reporting to the Service Delivery Lead your main responsibilities in the role will be to:

• Assist with ensuring the open ticket count is kept to a minimum, delivering quality assurance, guiding team KPI’s, ensuring that SLA’s are met and Service Desk telephony operations are delivered efficiently
• Assist ensuring all work undertaken within the department is correctly logged within the call logging system Ivanti ISM and processed through the lifecycle
• Assist with ensuring maintenance support task are undertaken by the team including, Antivirus compliance, Security patching, Image build & update and various IT Security functions including user & security group and Active Directory
• Assist ensuring escalations are reviewed / mitigated, where necessary escalate matters to prevent customer dissatisfaction
• Produce service management, team dashboards and account performance reports to an agreed schedule or upon request
• Act as a Senior to participate in on-call & out-of-hours support as needed

We'd like to hear from you, if you: 

• Are great at problem solving, capable of working to deadlines with high level of attention to detail and have a keen desire to learn and progress
• Have a strong understanding of ITIL (a qualification is not essential)
• Have previous experience working at a senior level within a Service Desk environment.
• Possess expert knowledge, understanding and experience of common computing principles and technologies e.g. Printers, Networking, Citrix, Active Directory, Sophos Antivirus and DLP
• Are personable and a great communicator, able to work effectively remotely with colleagues geographically dispersed across the UK and abroad

Do you have insurance accounting experience?

Our Syndicate Accountants assist with the preparation, production, reconciliation and submission of Syndicate Financial reporting to a high standard, on a timely basis. Their work spans Quarterly Board packs, Lloyd’s Regulatory Returns including Solvency2 reporting.

The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

Your main responsibilities in the role will to:

• Prepare and reconcile technical journal entries relating to the Syndicate within documented deadlines
• Prepare monthly Syndicate P&L and balance sheet reconciliations
• Assist with the production of monthly and quarterly Syndicate financial reporting in accordance with established timetables
• Develop a good understanding of dataflows and dependencies to support the population of the GL and financial reporting
• Document and maintain adequate procedures and controls
• Assist in the preparation of Lloyd’s returns including QMA, QMB and Solvency II reporting ensuring these are prepared in accordance with Lloyd’s Byelaws
• Completing early drafts of reporting packs in good time to allow for several layers of internal/external reviews
• Critically analysing the data in all Lloyd’s Returns prior to submission - by raising queries and incorporating appropriate responses within the accompanying commentary – to pre-empt questions from Lloyd’s and members’ agents

We'd like to hear from you, if you: 

• Have a strong understanding of insurance accounting
• Are a great communicator skills both written and verbal able to liaise with stakeholders within and outside of the organisation
• Have experience of using the Microsoft Office Suite to an advanced level with an emphasis on Excel.
• Are part or fully qualified in ACA or ACCA (or equivalent).

Lloyds Market insurance experience is desirable and not essential for this role.

Do you have a track record of providing excellent IT support?  

Our IT Service Desk Analysts deliver excellent first and second line technical support to a base of internal and external corporate users. They unsure that all administration on the Desk is taken care of in an efficient and timely manner including call logging, analysis, diagnosis, and resolution. They also ensure that stakeholder expectations are well managed throughout the process.

Reporting to the Service Delivery Lead your main responsibilities in the role will be to:

• Provide first and second line technical support via phone, email, portal, on-site and remote mediums
• Receive, log and manage enquiries via our call logging system (SCSM)
• Participate and implement bespoke and standard application upgrades
• Handle the administration of a Windows Thin Client estate
• Conduct general maintenance support tasks including Antivirus compliance, security patching, image build & update and various IT Security functions including user & security group Active Directory administration
• Build strong relationships at various levels throughout the business to ensure proactive engagement with the team

We'd like to hear from you, if you have:

• An understanding of ITIL, don't worry we're are not looking for a formal qualification
• Experience working within an end user Service Desk or call centre setting with an IT support or application support environment
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10
• Excellent customer service skills, with a good telephone manner and interpersonal skills.
• Excellent knowledge, understanding and experience of common computing principles and technologies - e.g. PC’s, Printers, Networking, Microsoft, Citrix, Active Directory, McAfee Antivirus and DLP

Do you have experience Reinsurance experience? 

Our Reinsurance Technicians ae part of the Reinsurance Team which sits in our Finance Operations Function in ERS. Our Reinsurance Technicians primary responsibility is to support the Senior Reinsurance Technician in executing the reinsurance strategy, renewal of the reinsurance placement and recovery of reinsurance claims. The role is visible in the market, involving engagement with our reinsurance broker, current reinsurer panel and prospective reinsurers when communicating strategy, business profile and claims updates.

The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

Reporting to the Senior Reinsurance Technician your main responsibilities in the role will be to:

• Support the Senior Reinsurance Technician in the placement of reinsurance requirements, delivering detailed MI on underwriting profiles and claims development data. Strong communication with internal stakeholders (Underwriting, Claims, Finance and Actuarial) to ensure all information and messaging is captured and validated
• Manage reporting, recovery and credit control against all reinsurance asset (Quota Share, XOL, ADC) ensuring service levels and reporting aligns to agreement criteria. Ensure all reinsurance premiums are settled in line with the contracts
• Maintain ICE Claims, LORS, Xchanging, reinsurance and overseas databases for all related RI / claim processing
• Manage the financial month/quarter/annual reinsurance returns
• Ensure the syndicate meets all internal and regulatory reinsurance reporting requirements such as RDS, RDL, SRS, LFB, 710 returns submitted through Lloyd’s CMR where relevant including analysis of event modelling output.
• Manage reinsurer exposure to ensure we meet appetite requirements. In addition, assess, validate and report potential bad debt in respect of liquidated, poorly rated and commuted reinsurers
• Support the Reinsurance Manager in the renewal of the ERS’ Corporate Insurance placement requirements (Combined, Cyber, E&O/D&O and Financial Crime)
• Provide support in the handling and administration of all overseas legacy business, maintaining reserves, liaising with TPAs / solicitors and making settlements as necessary

We’d like to hear from you, if you:

• Have a good knowledge of reinsurance principles and an understanding of the marketplace
• Have a detailed knowledge of reinsurance purchasing needs, the structure of reinsurance programmes and associated agreements
• Can demonstrate gravitas and clarity of purpose which will give confidence to senior stakeholders, both internally and externally
• Are a great communicator and can build and maintain value adding relationships
• Have good knowledge of the legal, regulatory and compliance provisions that apply to the UK motor insurance market
• Poses excellent analytical and Microsoft product skills (Excel, Word and Access).

Do you have a working knowledge of the Insurance industry? Are you a finance analytics expert, keen for a new challenge?

IQUW is going through an exciting transformation developing new aspects of the business from the ground up. We are looking for a Performance Analyst to join our Finance Systems team working alongside a diverse group of senior and junior colleagues that can help us to achieve our vision for the future. IQUW writes a range of speciality lines of business including but not limited to Cyber, Energy, Space, Marine, Political risk, Terrorism and Motor insurance.

The Finance Systems team provides support through development, maintenance, and reporting to the Underwriting, Sales & Marketing, and Finance teams. Our opinion and insight are highly sought and valued. We want to build a market leading team where each member challenges the status quo and wants to push the boundaries. As a team we are also keen to collaborate with our colleagues across all teams to drive innovation.

As a Performance Analyst you will be fundamental to the building of reporting tools and models, where you’ll have the opportunity to bring your own unique perspective to the team.

Using tools like IBM Planning Analytics and Power BI and skillsets including SQL and VBA automation your enthusiasm for continuous improvement and development will be key to ensuring these initiatives are a success.

Reporting to the Senior Financial & MI Systems Analyst your main responsibilities in the role will be to:

• Support the Finance Business Partner and Financial Planning and Analytics team in the production and delivery of recurring senior management and Executive reporting together with specific granular business area reports (e.g. dashboards and board packs).
• Gather requirements and develop management information (MI) reports to support finance and the wider business.
• Gather relevant financial and operating information to support further in-depth analysis.
• Undertake a wide range of analytics to ensure that we have a detailed understanding of our financial performance against plan.
• Provide analysis and evidence to inform decisions.
• Development of effective reporting, analytics tools, and associated data sets in support of commentary and insight.
• Maintain, update, and automate existing MI reports.

We’d like to hear from you if you have:
Essential:

• A degree with data analysis or programming elements (for example Science, Technology Engineering or Mathematics)
• Scripting skills (e.g. VBA) and knowledge of Microsoft Excel
• An interest or understanding of the insurance market
• Understanding of good design principles and good coding practices
• Openness to learning new technologies and programming languages
• Excellent ability to communicate technical methodologies to a non-technical audience

Desirable:

• Experience using SQL, including complex queries from multiple data sources
• Experience building dashboards, using data to tell a story
• Understanding of data modelling and best practices

Do you have experience of providing Financial Systems support within the insurance industry? 

Our Financial Systems Analyst provides front line support to the Finance Business partner (BP) who manages the Finance Systems & MI team and senior team members of the Team, including Sun Accounts, Finance reporting and developments, business analysis and IBM Planning Analytics. Daily they interact with Finance Teams, Underwriters and Product Managers, working with them to provide support, progress reporting, analysis, dashboards and automated decisions. 

They implement, administer and develop robust finance systems to support all areas of the business and ensure a high level of financial control at all time. Our Financial Systems Analysts are also the focal point for the identification and development of finance systems and business MI opportunities, supporting the Finance Department and all divisions of the business. 

The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

Reporting to the Finance Business Partner, your main responsibilities in the role will be to:

• Responsibility for support, maintenance and development of Sun Accounts and ancillary products
• Support and train local and wider business in the use of Sun Accounts
• Assist and support the team in provision of Finance systems (Sun accounts and modules, system interfaces)
• Provide first line support for Sun Accounts users
• Act as point of contact to ensure successful issue resolution and update customers according to agreed service level agreements
• Comply with best practice financial controls for finance systems that reduce risk to the company’s financial accounts, bank accounts and financial data. Ensure coherence to the group system security and Data Governance policies and facilitate/respond to audit reviews
• Responsible for support, maintenance and development of IBM Planning Analytics (TM1)
• Development and maintenance of existing processes requiring SQL or VBA expertise

We'd like to hear from you if you have the below skills and experience: 

• Experience and knowledge of Insurance methods of trading, industry operational practices and procedures
• Understanding of data structures and experience of extracting and utilising data to drive key strategic decisions, including the production of insightful analysis
• Appreciation of the industry and market legal, regulatory and compliance provisions and the broker channels to market
• Experience of creating and maintaining Financial Reporting
• Financial controls and an appreciation for financial/management accounting
• Sun Super User or Sun Systems Administration experience covering:
• Maintenance of Static Data
• Business Unit and Ledger Setup Administration
• User Manager
• Q&A skills to advanced level
• Thorough understanding of the structure of Sun (LA codes / CoA)
• Transfer Desk
• Assisting end users with ad-hoc queries around Sun/Q&A

Our Database Administrators work with SQL and Mongo Databases and ensure the delivery of an efficient and reliable environment. They work with big data clusters in Hadoop and Spark and quickly analyse the data to ensure business functions receive the information they need to make timely strategy adaptations and respond to evolving markets without impacting on existing production systems.

The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.

Reporting to the IT Infrastructure Manager your main responsibilities in the role will be to:

• Ensure all database servers are backed up in a way that meets the business’s Recovery Point Objectives (RPO)
• Test backups to ensure we meet the business Recovery Time Objectives (RTO)
• Troubleshoot SQL Server service outages as they occur, potentially requiring out of hours working
• Configure SQL Server monitoring utilities to minimize false alarms
• Actively monitor the SQL environment
• Automate routine/non-routine DBA tasks and contribute to driving efficiency gains within the area
• As systems are brought in-house, choose whether to use clustering, log shipping, mirroring, Windows Azure, or other technologies
• When performance issues arise, determine the most effective way to increase performance including hardware purchases, server configuration changes, or index/query changes

About You

You will have significant experience in database development and providing support in MS SQL Server Environments with a strong exposure to Database administration in SQL Server (2008 – 2019). You will have the ability to detect and troubleshoot SQL Server related CPU Memory, disk space and other resource contention. You’ll also have experience of performing DR tests and have expert knowledge and experience of implementing operational automation. We’d also like to hear from you if you have:

• Are experienced working with and supporting big data clusters
• Experience with Hadoop and Spark Technologies
• Experience with Cloud database Technologies
• Solid knowledge of windows server, security delegation, SNPs and storage components
• Excellent documentation skills for processes and procedures (creating KBs, runbooks, topology etc

About Us

ERS is the UK’s largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must have it’s a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn’t enough. That’s why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build product to meet their customer’s needs.