Job Description

Underwriting Operations Assistant

Grade: 4
Reporting to:  Open Market Operations Manager
Location: London

About us

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

The Underwriting Operations Assistant will work closely with the Open Market Operations Manager and the Underwriting team and is primarily responsible for providing support on the operational performance and processes, query management, ensuring operational objectives are exceeded and Group principles are followed.

This role will be ultimately responsible for the smooth running of operational processes to resolve issues relating to the Policy Administration Systems (PAS) and premium recognition. The role will work across multiple business lines and is therefore crucial to the efficient running of the syndicate, and in ensuring the accuracy of data and financial reporting.

The Underwriting Operations team oversee the development of underwriting systems and processes across each business line, implementing new systems, reviewing current systems/processes and databases and making improvement for users and clients to support the business.

Key responsibilities

• Work on items where data differs between core systems. Investigate and confirm the correct value and ensure the data is updated and query closed.
• Work with our outsourcing providers on data entry, query management, SLAs and quality checks.
• Ensure quality and integrity of Underwriting and Operations data for financial reporting and audit purposes.
• Work the Underwriting team on data integrity in the PAS,
• Work with the wider data, finance and MI team to optimise operations processes and reporting.
• Understand and comply with current operational processes and procedures.
• Communicating with underwriters, brokers and other interested parties to address and resolve operational issues that may arise.
• Taking ownership and responsibility of tasks assigned.
• Assist in operational and business-related change projects as needed.
• Working collaboratively with other departments, ensuring the enforcement of operational guidelines, regulations, and processes operate within industry related regulation.
• Embody and amplify the IQUW Group values in all aspects of day-to-day activity ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with IQUW Group values

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Essential qualifications, skills and experience

• 1-2 years’ experience in the insurance industry.
• Background in either data entry processing, or data validation investigation, with an emphasis on fixing as well as identifying the issues.
• Insurance Policy Administration System experience.
• Attention to detail and a passion for investigation and troubleshooting.
• Strong data accuracy skills.

Desirable behavioural attributes

• London Market / Lloyd’s experience
• Sequel UW/Eclipse knowledge
• Technical – insurance technical knowledge from either Broker or Underwriting
• Root cause analysis
• Building relationships