Do you have experience of providing first class IT support?
Our Senior Support Analysts provide Senior Support capability within a busy customer facing environment, delivering onsite support for all aspects of Cleint Technology including but not limited to - Desktop support, Teams meeting technologies, Networking, Software deployment, Patching, Device building, and Cloud endpoint management. Senior Support Analysts support the internal customer and ensure completion of incidents, service requests and tasks within the agree organisational level agreements.
The location for this role is our London office, and the classification is Office Fixed.
Your main responsibilities in the role will be to:
- Provide Senior Technical support of the client desktop environment and software products
- Work on nominated projects and departmental goals as required
- Be responsible for the upkeep and build of a variety of devices, including but not limited to Microsoft Windows devices, Apple mobile devices and associated software
- Undertake the maintenance and continual service improvement of Software, systems and client technology
- Assist with ensuring escalations are reviewed/mitigated, and where necessary escalate relevant matters to prevent customer dissatisfaction or operational failures
- Maintain an up-to-date record within the Information Technology Service Management System (ITSM) including company assets
What you’ll get in return:
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- Professional qualifications and study support
We'd like to hear from you, if you have:
- MCDST certification or equivalent, or a demonstrated ability to act as a technical senior within a team
- An understanding of ITIL
- Expert knowledge, understanding, and experience of common computing principles and technologies
- Excellent problem solving and interpersonal skills, capable of working to deadlines, high level of attention to detail, and have a keen desire to learn and progress
- Expert knowledge of Microsoft based operating systems with emphasis on Windows 10/11 with Office 365
- Previous experience working within a fast-paced client facing support environment
Additional Information:
- A full job description is available here.
