Operational Resilience & Business Continuity Officer

Job Locations UK-Swansea
Job Post Information* : Posted Date 1 month ago(24/02/2023 10:27)
Job ID
# of Openings
Information Technology


Our Operational Resilience & Business Continuity Officer will work as part of the IT Governance team, supporting colleagues in the development and maturation of the Information Security function by helping to embed operational resilience and business continuity across the enterprise. As the Operational Resilience and Business Continuity Officer, you will be vital in ensuring the Group is able to identify, remediate, monitor, and report on operational resilience related risks.

The location for this role is our Swansea office, and the classification is Hybrid. This entails 3 days collaborating with colleagues in the office, and 2 days working from home each week. 


Supported by the Information Security Manager, you will be:

  • Supporting and coordinating the work set out by the Operational Resilience Project to move to embedding it across the business
  • Maintaining the ORBCMS (Operational Resilience and Business Continuity Management System). Supporting and leading on delivery of specific elements of the operating model processes including reviews of impact tolerance levels, mappings and self-assessment submissions to the regulator
  • Identifying gaps and making improvements in documentation and processes
  • Facilitating annual test of substitute processes to ensure security of data is maintained, and to confirm that they remain fit for purpose
  • Supporting the deliverance of annual training to existing senior and executive managers, and the provision of management information to several committees and forums
  • Facilitating workshops with Management Teams for business continuity and operational resilience testing
  • Liaising with the Head of IT Operations to ensure that plans are reviewed annually and adequately tested

What you’ll get in return:

  • 25 days holiday
  • Discretionary bonus scheme
  • Employee assistance programme
  • Annual holiday buy (up to 3 extra days)
  • Salary sacrifice benefits
  • Annual benefits reviews
  • Professional qualifications and study support


We’d like for you to get in touch if you have the below skills and experience:

  • Experience of working in financial services
  • Experience of working in a business continuity support role
  • Proven ability to produce management information and reports to an agreed schedule or upon request
  • Proven communications skills with multiple levels of an organisation, including interaction with senior level business leaders in the company
  • Strong influencing and relationship management skills, able to build and maintain customer and supplier relationships
  • Excellent project management skills, able to manage multiple high priority tasks and competing priorities
  • Driven and resourceful, able to achieve goals independently as well as part of a group

Additional Information:

  • The full Job Description can be seen here.


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