Service Transition Analyst

Job Locations UK-Swansea
Job Post Information* : Posted Date 2 months ago(20/01/2023 14:32)
Job ID
# of Openings
Information Technology


Do you have detailed IT software testing experience?


Our Service Transition Analyst supports the end-to-end Service Transition process within IQUW. Supporting the lifecycle this will include scheduling, coordinating, and management of Service Acceptance Reviews across the enterprise for multiple applications across various portfolios. Our Service Transition Analyst will work directly with colleagues across IT and Business Change to ensure a joined up approach to Service Transition across the IQUW estate. 


The location for this role is our Swansea office, and the classification is Hybrid. This entails 3 days collaborating with colleagues in the office, and 2 days working from home each week. 


Reporting to the Head of IT Delivery your main responsibilities in the role will be to:

  • Support the Head of IT Delivery to ensure the Service Transition process remains fit-for-purpose, and operates effectively and efficiently
  • Promote the correct use of the Service Transition Process
  • Ensure high quality reports are produced, distributed, and utilised
  • Help to manage risks and resolve issues that affect scope, schedule, quality and resources
  • Help to measure and monitor Service Acceptance progress to ensure deliveries are on time, within budget, and that they meet business expectations as a minimum
  • Communicate Service Transition details and schedules to the Business and IT as required

What you’ll get in return:

  • 25 days holiday
  • Discretionary bonus scheme
  • Employee assistance programme
  • Annual holiday buy (up to 3 extra days)
  • Salary sacrifice benefits
  • Annual benefits reviews
  • Professional qualifications and study support

We'd like to hear from you, if you have:

  • Excellent communication skills. The ability to communicate with both technical and senior management staff
  • Good Understanding of Service Transition methodology and the Service Value Chain
  • Previous Experience within Service Transition. Change and Release experience will also be advantageous
  • Demonstrated ability to coordinate cross-functional work teams towards task completion
  • Experience with reporting, utilising the Microsoft Office product suite and ITSM tooling

Additional Information: 

  • A full Job Description can be seen here


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